Ben Lawries Travel Corporate Clients Terms of Business

These are the terms on which we will make a booking for your travel requirements. When making your booking we will arrange for you to enter into a contract with the principal (airline/rail operator/hotel or other supplier) named on your booking confirmation and/or ticket. For many bookings we still act as agent for the principal, but increasingly we act as your agent when making bookings with most no frills airlines and some hotels. Details will be given at the time of booking.  As agent we accept no responsibility for the acts or omissions of the principal or for the services provided by the principal. The principal’s Terms & Conditions as detailed on your booking confirmation, brochure and/or ticket will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by Scottish Law and the jurisdiction of the Scottish Courts.

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.  Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.  We will only pass your information on to persons responsible for your travel arrangements.  This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking.  In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.

PAYMENT: You will be required to make full payment by the invoice due date notified to you. If full payment is not received by the invoice due date, we may claim statutory interest in line with the Late Payment of Commercial Debts Regulation 2002. Interest will be charged on your overdue invoices at the Royal Bank of Scotland base rate plus 8% together with reasonable debt recovery costs stated in our service menu.

CANCELLATION and AMENDMENT: Any cancellation or amendment request must be intimated to us verbally or in writing. If you cancel or amend your booking the principal may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge as stated in our service fee menu.

REFUNDS: If you cancel or amend your booking the principal may refund you part of your ticket subject to the cancellation or amendment charge shown in their Terms and Conditions. We will have already paid the principal for the ticket and the principal may take some time to make any refund. You must therefore pay all invoices in full by their due date and we will refund you any amounts due once received from the principal.

INSURANCE:  Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

DELIVERY OF DOCUMENTS: We offer one free delivery per day from Monday to Friday pm within the Edinburgh City limits. All additional deliveries will be charged as set out in our service fee menu.  All other deliveries will be sent to you by First Class post and once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated in our service fee menu.

PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip on request. Your specific passport and visa requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Most countries now require passports to be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

COMPLAINTS: Any dissatisfaction regarding your travel or holiday arrangements must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA Ltd, 68-71 Newman Street, London W1T 3AH www.abta.com